Frequently asked questions

and other extremely useful details
What is Kringle’s Inventionasium® Experience?

For families seeking an innovative holiday activity, Kringle’s Inventionasium® offers a fully immersive interactive experience and boasts one of the “Best Santas in the U.S.” according to TIME.com.

Your family is invited to assist Mr. Kringle® in the evaluation and creation of toys. Discover the departments of the Inventionasium®, Kringle’s® top secret toy lab.

Invent with Kringle’s® elite team and help them prepare for the holiday season. Explore various testing rooms and engage in hands-on activities. Meet with Mr. Kringle® himself, for a private visit and photo opportunity.

Enjoy Kringle’s Toy Shoppe®. Purchase your pictures and Kringle’s® unique toys, novelties, ornaments and decor from our stylish selection!

What is the appropriate age group for the Kringle’s Inventionasium® Experience?

The Experience is recommended for anyone over the age of 2.

What's the runtime? How long is the Kringle’s Inventionasium® Experience?

The entire experience is approximately 1 hour.

Where is Kringle’s Inventionasium® located?

Kringle’s Inventionasium is located inside Tower City Center at:
230 W Huron Rd. Cleveland, OH 44113. View map

Where inside Tower City Center are you located?

Kringle’s Inventionasium is located on level 1 next to the entrance of Jack Casino.

What makes the Kringle’s Inventionasium® Experience different from other Santa experiences?

Mr. Kringle gives families the opportunity to have fun together in a very special way. Kringle’s Inventionasium is more than just a visit with Santa, it’s an adventure all to its own – a fully immersive interactive experience where guests take an active role inventing toys for the holiday season.

What should we wear for the Kringle’s Inventionasium Experience? Is there a dress code?

Mr. Kringle encourages guests to wear pajamas or festive outfits for the most magical and memorable of experiences.

Do I need to make a reservation or can I just show up?

We encourage all guests to make a reservation. Although reservations are not required, they are highly recommended as days sell-out. If you arrive without a reservation, we cannot guarantee same day admission.

How early should I arrive before my reservation?

Please arrive at Tower City Center 25 minutes prior to your scheduled time. Check-in 15 minutes prior to your visit with a Kringle Concierge representative. Late arrivals cannot be guaranteed an alternative time as it is subject to availability.

Is there anything I should bring?

Bring your camera! Photography is encouraged throughout the entire experience except inside Mr. Kringle’s office. Have you come before? Remember to return with your souvenir coloring book(s) for character autographs and special signings. Cut-out or print off any special offers for Kringle’s Toy Shoppe. Coupons must be physically present to be redeemed.

Can I take my own photos with Mr. Kringle®?

If you are interested in taking your own photos with Mr. Kringle, purchase the “take-your-own-photo” photography package, “Charolette’s Suggestion,” online or the day of your visit upon arrival. In accordance with our federal trademarks and copyrights, the use of photography or videography inside Mr. Kringle’s office is prohibited. * “Charolette’s Suggestion” is included with the Deluxe Experience.

What is the difference between the Classic and Deluxe Kringle’s Inventionasium® Experience?

The Classic Experience is a shared tour through the Inventionasium with more than one family. Photography packages and toys are not included. Though you’ll be taking the tour with others, your family will still receive a private visit with Mr. Kringle at the end of the experience.

The Deluxe Experience is a private tour through the Inventionasium® with just your family. Select photography packages as well as a plush toy are included with the cost of the ticket. This experience also receives a personally customized visit with Mr. Kringle.

Is the Kringle’s Inventionasium® Experience the same on a Non-Peak Day?

The experience is the same any day.

Does the Inventionasium host parties?

You bet your bells! Whether a birthday or holiday party, Mr. Kringle® offers the perfect combination of entertainment, setting, food, frills & fun for the ultimate party experience. Treat your guests to an unforgettable Kringle™ bash! View Party Packages.

Does the Kringle’s Inventionasium® Experience accommodate field trips, organizational or corporate outings?

The Inventionasium offers several experiences and ticket options for group outings. Click here for more information. For help planning your group visit, email elves@mrkringle.com.

What is the difference between the Group Excursion and the Family Advantage Inventionasium® Experience?

The Group Excursion Experience is a conjoined tour through the Inventionasium with up to 16 people per time slot. Photography packages and featured toys are not included. Since everyone is taking the tour together, your visit with Mr. Kringle will be shared. Additional consecutive time slots may be purchased to accommodate more people and to increase the total time with Mr. Kringle.

The Family Advantage Experience is a conjoined tour through the Inventionasium with two families per time slot. Photography packages and featured toys are not included. Though families will be taking the tour together, each family will still receive a private visit with Mr. Kringle at the end of the experience. Consecutive time slots are purchased to accommodate all the families in your group.

Is Kringle's Inventionasium® accessible for people with disabilities?

The Inventionasium accommodates wheelchairs and specialized scooters.

Are strollers allowed?

Please prepare special arrangements for infants as all strollers must be checked. Check any/all belongings with Kringle’s complimentary coat, bag and stroller services.

Will I receive actual tickets?

Your “Ticket Confirmation Email” contains a unique QR Code that is your ticket(s) for entry. Have your email confirmation available to scan on your mobile device upon arrival or print the confirmation and bring it with you to the Inventionasium.

I never received the “Ticket Confirmation Email,” what should I do?

If you do not receive the email confirmation within 30 minutes of completing your purchase, please email customerservice@mrkringle.com.

I was gifted vouchers for the Kringle’s Inventionasium® Experience, how do I redeem them?

Vouchers may be redeemed by clicking the “Buy Now” button under the “Buy Tickets” option of the main menu. Select “Redeem Certificate(s)” then, enter the 9-digit code exactly as it appears on your voucher. Example: 123-456-789

I was given a gift certificate for the Kringle’s Inventionasium® Experience, how do I redeem it?

Gift Certificates may be redeemed by clicking the “Buy Now” button under the “Buy Tickets” option of the main menu. Select “Redeem Certificate(s)” then, enter the 9-digit code exactly as it appears on your certificate. Example: 123-456-789

Do you still offer Kringle's QuickSnap?

In response to the increase demand for tours, Mr. Kringle is now focusing all of his efforts on enhancing the Inventionasium Experience to accommodate more guests. If you wish to visit with him this season, please make a reservation.

Can I visit with Mr. Kringle without doing the Inventionasium Experience?

If you wish to visit with Mr. Kringle, you must be attending Kringle’s Inventionasium Experience.

What is "Friendly Pay" ?

Friendly Pay is a convenient and flexible payment plan that allows guests to spread the cost of their Inventionasium visit over 4 easy payments. Before you know it, you’ll be enjoying the Christmas adventure of a lifetime!

In response to the growing demand for the Inventionasium Experience, Friendly Pay offers guests the opportunity to guarantee their family visit before days sell out.

PERKS OF FRIENDLY PAY:

• First Choice of Availability

• Risk Free: No Fees to Change Your Reservation

• Monthly Entries to Win Experience Upgrades*

• Low Initial Investment

• Affordable Automatic Payments**

• Flexible: Ability to Change Payment Method Anytime

• Complimentary Service: No Additional Fees*** for Using Friendly Pay

HOW IT WORKS:

Making your reservation has never been easier. Purchase your Kringle’s Inventionasium Experience tickets, July 25th through September 1st and pay only 15% of your total purchase. The remaining balance is split into 3 equal recurring payments. Simply select the “Deposit Only” option upon checkout.

If you choose to pay for your tickets in full during this promotional period, you will still receive the following perks: First Choice of Availability, No Fees to Change Your Reservation, Monthly Entries to Win Experience Upgrades*.

HOW TO MAKE A RESERVATION:

Reservations can be made online, via email at  Elves@MrKringle.com or by calling 1-855-MRKRINGLE (675-7464).

OFFER DETAILS:

Celebrate Christmas In July and book your Kringle’s Inventionasium Experience before September 1st to take advantage of this promotional offer.

* Prizes Include: Photography Packages, Train Tickets, Deluxe Experience Tickets and more.

** Payments are processed September 15th, October 15th & November 15th.

*** Standard order processing fee still applies.

How do I use my parking voucher?

Whether you’ve purchased your Kringle Parking Voucher online with your reservation or planning on purchasing a voucher on-site the day of your visit, make sure to park in Tower’s City’s upper lot and take a ticket. If you arrive during a special event, ask attendant for a ticket. Do not pay attendant for parking. Vouchers are issued inside at Kringle’s Concierge desk upon check-in.

Kringle Parking Vouchers are redeemed at ticket booths located outside of Tower City.

To leave: 1.Pull up to ticket booth, 2. Insert parking ticket, 3. Insert parking voucher, 4. Gate will lift 5. Have wonderful day!

*Kringle Parking Vouchers will not work if used at mall pay stations, please redeem at outside ticket booths only.

If I didn't purchase the All Day Parking Voucher with my reservation, can I get the voucher on-site the day of my visit?

Yes, parking vouchers are available for purchase on-site the day of your visit at Kringle’s concierge desk.

 

What if I show up at Tower City's upper parking lot during an event? Do I pay the event price?

Whether you’ve purchased your Kringle Parking Voucher online with your reservation or planning on purchasing a voucher on-site the day of your visit, make sure to park in Tower’s City’s upper lot and take a ticket. If you arrive during a special event, ask attendant for a ticket. Make sure to tell him you are attending “Kringle’s Inventionasium Experience.” Do not pay attendant for parking.

How do I get to Tower City's upper parking lot?

NORTH OF TOWER CITY

From Downtown
Take St. Clair Ave to the west
Turn left onto W 9th Street
Go straight onto Huron Road
Turn left on to W 6th Street at the traffic light (first street on the left)
Turn right into the parking garage entrance and follow the ramp down

SOUTH OF TOWER CITY

From I-90 Eastbound: Exit at E 9th Street
From I-77 North: Exit E. 9th Street
Turn left onto Carnegie Avenue
Turn right onto Ontario Street
Turn left onto Huron Road
Turn right onto W. 6th Street at the traffic light (third street on the right)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down

EAST OF TOWER CITY

From I- 90 Westbound & St. Route 2 / East Shoreway: Exit at E. 9th Street
Turn left onto E. 9TH Street
Turn right on to St. Claire Avenue
Turn left onto W 9th Street
Go straight onto Huron Road
Turn left onto W. 6the Street at the TRAFFIC LIGHT (first street on the left)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down

WEST OF TOWER CITY

From St. Route. 2 / West Shoreway: Exit at W. 25th Street
Turn right onto W. 25th Street
Turn left onto DETROIT AVENUE
Continue over the DETROIT/SUPERIOR BRIDGE
Turn right onto Huron Road (first street on the right)
Turn left onto W. 6th Street at the TRAFFIC LIGHT (first street on the left)
Turn right into the PARKING GARAGE ENTRANCE and follow the ramp down